At Movesoley, we prioritize seamless delivery to ensure your carefully selected items arrive promptly and in perfect condition. Our team processes orders with meticulous attention, from warehouse preparation to final dispatch. Whether you're shopping for everyday essentials or seasonal favorites, our logistics network is optimized for reliability. All shipments are securely packaged to protect your purchase during transit, reflecting our commitment to quality at every stage.

Orders are typically processed within 1-3 business days (excluding weekends and holidays). Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, occasional delays due to carrier constraints or unforeseen circumstances may occur. For time-sensitive needs, we recommend placing orders ahead of key dates to account for potential transit fluctuations.

We offer transparent pricing with the following options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+ (up to $9,999)

Currently, we ship to most countries across North America, Europe, and select Asian territories. Some remote locations or regions with complex import regulations may face restrictions. During checkout, our system will verify your address eligibility. For inquiries about specific destinations not listed, please contact [email protected] prior to ordering.

Once your order ships, you'll receive a confirmation email containing a tracking number and carrier link. Monitor progress directly through the carrier's portal or via your Movesoley account dashboard. If tracking information doesn't update within 48 hours of shipment notification, please check your spam folder or contact us for assistance.

While rare, delays can occur due to weather, customs inspections, or carrier backlogs. If your package exceeds the estimated delivery window by more than 5 business days, please email [email protected] with your order number. For lost shipments, we'll initiate a trace process with the carrier and keep you informed at every step until resolution.

International customers may be responsible for additional customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and are not included in your order total. We recommend consulting your national postal service or customs office for specific rates. Movesoley cannot reimburse these fees or modify declared package values.