You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may be in transit to our logistics partners.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Please contact us if you are unsure whether your item is eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the shipping costs for returning your item unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
For items returned that do not meet our return policy requirements, we reserve the right to refuse the refund or deduct a restocking fee of up to 20% of the item's value.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. In rare cases, refunds may be delayed due to banking procedures or verification requirements.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Movesoley
Address: 1803 Hickory Avenue, Panama City, Florida
E-Mail: [email protected]
Phone: +1 (707) 643-5050
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
